We can only offer an estimate on the delivery window. If you purchase a pre-order item and the delivery is later than the estimated delivery date, we will contact customers directly to ensure updates are relayed as we receive them.
If you have purchased a pre-order and the stock is unable to be supplied due to COVID production complications, we will contact you directly and process a full refund for your order. Please refer to our refund terms and conditions here or contact us directly at firstname.lastname@example.org for any queries.
Once we receive the item/s from the supplier, pre-orders are sent to customers on the same day.
You can cancel a pre-order at anytime for a full-refund.
If you have any questions about Pre-Orders, please get in touch.